Dhel is a specialized coffee machine maintenance service based in Hail and serving clients all over Saudi Arabia. We focus on keeping professional espresso machines running smoothly for cafes, specialty coffee shops, roasteries, hotels and businesses.
Led by a certified Italian technician, we combine international standards with a deep understanding of the Saudi coffee scene. Whether you run a busy café in Riyadh or a growing specialty shop in Hail, our goal is to make sure your machine is never the reason you stop serving coffee.
Communication is available in both English and Arabic so you and your team can always explain issues clearly and understand our recommendations.
Led by a certified Italian technician, we combine international standards with a deep understanding of the Saudi coffee scene. Whether you run a busy café in Riyadh or a growing specialty shop in Hail, our goal is to make sure your machine is never the reason you stop serving coffee.
Communication is available in both English and Arabic so you and your team can always explain issues clearly and understand our recommendations.
Meet the technician behind Dhel
Behind Dhel is an experienced Italian-certified coffee technician who has spent years working with high-end espresso machines in both Europe and Saudi Arabia.
Over time, he has installed, repaired and tuned machines from brands such as Slayer, La Marzocco and Nuova Simonelli, as well as many other commercial espresso models used in busy cafés and hotel coffee bars.
Today, that experience is focused on supporting Saudi café owners and businesses: fast diagnostics, clear explanations, and practical solutions that protect your investment and keep your coffee quality consistent.
Over time, he has installed, repaired and tuned machines from brands such as Slayer, La Marzocco and Nuova Simonelli, as well as many other commercial espresso models used in busy cafés and hotel coffee bars.
Today, that experience is focused on supporting Saudi café owners and businesses: fast diagnostics, clear explanations, and practical solutions that protect your investment and keep your coffee quality consistent.
Dhel is led by a technician who completed formal technical training and certification in Italy, learning to diagnose and repair professional coffee machines to manufacturer standards.
Over the years, he has:
Over the years, he has:
- Worked on high-end brands such as Slayer, La Marzocco and Nuova Simonelli.
- Supported specialty cafés, hotel coffee bars, corporate offices and roasteries.
- Handled installations of new machines, full refurbishments and complex repairs.
- Set up preventive maintenance plans to reduce breakdowns and extend machine life.
Learn from our maintenance tips
From first message to final test, our process is designed to be simple and clear for busy café owners:
- Initial contact: You reach us by phone, WhatsApp, Snapchat or through the booking page with a short description of the problem.
- Remote diagnosis: We ask a few questions, photos or videos to understand the issue and recommend the best next step.
- On-site or warehouse service: For most issues we come to your location; for major work we may bring the machine to our workspace in Hail.
- Testing and calibration: After repair or maintenance, we test the machine, check pressure and temperature, and pull shots until we are satisfied.
- Follow-up support: We stay available for questions, minor adjustments and 24/7 support for urgent problems.
Dhel is based in Hail, Saudi Arabia, but our service is not limited to one city. We regularly support cafés and businesses across the Kingdom through:
- Local visits in Hail: Fast response for installations, maintenance and emergency repairs.
- Scheduled trips to other cities: Planned visits to Riyadh, Jeddah, and other regions for new projects and periodic maintenance.
- Remote support where possible: Helping you and your staff solve minor issues by phone and video before a physical visit is needed.
Who we work best with
If your coffee machine needs installation, maintenance or urgent repair, we are ready to help.
You can reach Dhel by phone or WhatsApp at +966556242094, or contact us on Snapchat at +966530788286. Share a short description of the issue and, if possible, send photos or videos so we can understand the situation quickly.
We respond as fast as we can, with 24/7 availability for emergencies, and we are happy to communicate in both English and Arabic.
You can reach Dhel by phone or WhatsApp at +966556242094, or contact us on Snapchat at +966530788286. Share a short description of the issue and, if possible, send photos or videos so we can understand the situation quickly.
We respond as fast as we can, with 24/7 availability for emergencies, and we are happy to communicate in both English and Arabic.
