Dhel supports cafes, restaurants, offices, roasteries and coffee professionals across Saudi Arabia with reliable coffee machine services. We offer on-site visits nationwide and in-warehouse service in Hail for deeper inspections, refurbishments and custom work.
Our certified technician has extensive experience with commercial brands including Slayer, La Marzocco and Nuova Simonelli, and understands the pressure of keeping your machines running during busy hours.
On this page you will find our full range of services, what is included, who each service is for, and how fast we usually respond. For custom requests or large projects, you can always reach us for a tailored quote.
We handle complete installation and setup of new or refurbished espresso machines and grinders for your café or business. This includes plumbing connections, power checks, pressure and temperature settings, and initial calibration so you can start serving stable espresso from day one.
Who it is for: New cafés, remodels, office coffee corners, and businesses upgrading their equipment in Saudi Arabia.
Service options: On-site installation across KSA, or delivery to our Hail warehouse for bench setup and testing before shipping to you.
Typical timeline: Within 1–3 business days from confirmed booking, depending on location and access to utilities.
Preventive maintenance keeps your coffee machine stable, safe and consistent. We offer periodic maintenance and deep cleaning visits tailored to your volume, including descaling, backflushing, replacing gaskets and filters, checking pumps and valves, and verifying brew temperature and pressure.
Who it is for: Busy cafés, restaurants, kiosks and offices that want to reduce breakdowns and protect their investment.
Plans available: Weekly checks for high-volume shops, monthly visits for regular cafés, and quarterly deep cleaning for lower-volume or office setups.
Service options: On-site visits across Saudi Arabia, with the option to send machines to our Hail workshop for full overhauls.
When your machine stops in the middle of a rush, you need fast, expert support. Dhel offers emergency troubleshooting and repair for professional espresso machines, grinders and related café equipment, with 24/7 availability for urgent cases.
Who it is for: Cafés and businesses experiencing leaks, loss of pressure, no heating, electrical issues, or any sudden performance drop.
Response time: For major cities we aim to respond within 24 hours. Remote locations are handled as quickly as possible, with phone or video support until we arrive.
Service options: On-site diagnosis and repair, or fast shipment of the machine to our Hail workshop when a deeper intervention is needed.
We replace worn or damaged parts with quality components to restore your machine’s reliability and safety. Typical parts include group heads and gaskets, shower screens, solenoid valves, pumps, filters, hoses, seals and knobs.
Who it is for: Any business noticing leaks, inconsistent pressure, strange noises, or visible wear on coffee machine parts.
Service options: On-site inspection and replacement where possible, or part replacement at our Hail warehouse for more complex interventions.
You can also order common spare parts and accessories directly from our online shop and combine them with a maintenance visit.
Proper calibration is essential for consistent espresso taste. We fine-tune brew temperature and pressure, flow rates, pre-infusion (when available), and grinder settings to match your beans and recipes, then log the parameters for your team.
Who it is for: Specialty cafés, roasteries, and any business that wants repeatable extractions and fewer complaints about taste variations.
Service options: On-site calibration at your café or office, or calibration in our Hail workshop when combined with other services such as deep maintenance or refurbishment.
Typical timeline: 1–2 hours on site for standard calibration, longer when combined with full maintenance work.
We train your baristas and staff to operate and care for your machines correctly. Training covers daily and weekly cleaning routines, correct warm-up procedures, basic troubleshooting, and how to recognize early signs of problems.
Who it is for: New café teams, franchises, office staff responsible for a shared machine, and existing teams needing a refresher.
Formats: On-site group sessions at your location, or smaller sessions at our Hail workshop combined with service work on your equipment.
Benefit: Well-trained staff extend machine life, reduce downtime, and keep espresso quality stable between visits.
Choosing the right machine for your business can be difficult. We help you evaluate new and used espresso machines, grinders and supporting equipment based on your menu, expected volume, space, budget and power/water availability.
Who it is for: New café owners, expanding brands, and businesses upgrading from home-level to professional equipment.
Service options: Consultation only, or full procurement support including sourcing, inspection, testing and installation. We can also suggest suitable options from our shop when available.
Outcome: A clear recommendation that balances quality, reliability, serviceability and total cost of ownership.
Give your coffee machine a unique look that matches your brand. We offer custom paint jobs, polishing, logo placement and cosmetic restorations for many commercial machines, while respecting manufacturer safety guidelines.
Who it is for: Cafés and businesses that want their machine to stand out on the bar, or owners restoring a beloved machine for a second life.
Service options: Cosmetic work is carried out mainly in our Hail workshop to ensure proper preparation, painting and curing. We can arrange transport of machines from anywhere in Saudi Arabia.
Typical timeline: Usually 1–3 weeks depending on the scope, color matching and parts availability.
We work with a wide range of commercial espresso machines and grinders used in Saudi Arabia, including but not limited to:
- Slayer
- La Marzocco
- Nuova Simonelli
- Victoria Arduino
- Sanremo
- Rancilio
- Faema
- Astoria
- And many other professional brands
We support both new and used machines, single and multi-group models, and can often help even if your brand is not listed above. For grinders and additional café equipment, please mention the exact model in your booking so we can prepare the right tools and parts.
| Package | What is included | Ideal for |
|---|---|---|
| Startup Package | Machine inspection after installation, initial calibration and tuning, barista training on operation and cleaning, and a follow-up check within 30 days. | New cafés and businesses opening their first location. |
| Preventive Maintenance Plan | Regular on-site visits (monthly or quarterly), deep cleaning, replacement of common wear parts, performance checks and simple adjustments. | Existing cafés that want to avoid breakdowns and keep stable quality. |
| 24/7 Priority Support | Priority emergency response, remote troubleshooting via phone or video, and reserved time slots for urgent on-site visits. | High-volume shops where every hour of downtime is costly. |
| Custom Service Plan | A tailored mix of installation, maintenance, calibration, training and spare parts supply, with options to connect to our online shop and preferred payment methods such as STC Pay, Mada, Apple Pay and Google Pay. | Chains, franchises and businesses with multiple locations across Saudi Arabia. |
Ready to service your coffee machine or plan regular maintenance? Send us your details, machine model, location and preferred time, and we will confirm the visit as quickly as possible.
We serve clients across Saudi Arabia from our base in Hail, with both on-site visits and in-warehouse services for more complex work. Photos or short videos of the issue will help us prepare the right tools and spare parts.
