Find quick answers about Dhel coffee machine maintenance, repairs, and booking in Saudi Arabia. This page is designed to save you time so you can get your machine back to work faster.
If you do not see your question here, you can always contact us directly or send a maintenance request online.
Q: What types of coffee machines do you service?
A: We service most commercial espresso machines used in cafés, restaurants, and hospitality venues, including automatic and traditional 1–3 group machines.
Q: Who can use your maintenance service?
A: Our service is mainly for cafés, restaurants, hotels, offices, kiosks, and coffee carts across Saudi Arabia. If you run a business and rely on a coffee machine, we can help.
Q: Do you cover all of Saudi Arabia?
A: Yes. We provide support across all regions of Saudi Arabia. Response time can vary by city, but our goal is always to keep your downtime as short as possible.
Q: Who will work on my machine?
A: Your machine is handled by an Italian certified technician with professional training in commercial espresso equipment, supported by an experienced local team.
For a full overview of what we do, visit the Services page.
- Italian certified technician
- 24/7 service available
- Coverage across Saudi Arabia
- On-site and workshop repairs
Q: How do I book a maintenance visit?
A: The fastest way is to use our online form on the Booking page. You can also reach us via the contact details on the Contact page.
Q: What information do you need when I book?
A: Please share your business name and location, machine brand and model (if known), a short description of the problem, and a few photos or a short video if possible.
Q: How quickly will I receive confirmation?
A: During normal hours, you typically receive confirmation within a few hours. For late-night or weekend requests, confirmation may arrive the next morning unless it is an emergency.
Q: Do you offer 24/7 or emergency support?
A: Yes. For urgent breakdowns, mark your request as “Emergency” in the booking form or mention it when you call or message us. We will prioritise your case and confirm the earliest possible visit.
Ready to schedule a visit now?
Use our online booking form to request maintenance in a few simple steps. You can describe your issue, upload photos, and choose preferred dates and times.
Q: Will you repair my machine on-site?
A: Whenever possible, we fix the issue on-site at your café or business. Many problems can be solved during the first visit.
Q: When does the machine need to go to your workshop?
A: If the problem is severe, requires major parts replacement, or needs extended testing, we may recommend moving the machine to our warehouse/workshop for a safer and more complete repair.
Q: How is transport handled?
A: We coordinate safe removal, packing, and transport of your machine. Our team will explain the steps, timing, and any costs before moving the equipment.
Q: How long do workshop repairs usually take?
A: Timelines depend on the issue and parts availability. Simple cases can be completed within a few days, while complex jobs or rare parts may take longer. We always share an estimated timeframe before you approve the work.
- Minor issues: usually fixed on-site
- Major faults: often moved to workshop
- Transport: handled by our team
- Timing: estimate shared before approval
Q: How are your prices calculated?
A: Pricing is based on travel distance, time spent on-site or in the workshop, and any spare parts required. For complex cases we provide a detailed estimate before we start.
Q: Will I receive an estimate before you repair the machine?
A: Yes. After the first diagnosis we share an estimate for your approval. For very urgent breakdowns, we will still explain expected costs before proceeding.
Q: What payment methods do you accept?
A: We accept common business payment methods in Saudi Arabia. Details are confirmed at the time of booking or on the invoice.
Q: Are there extra charges for emergency or night visits?
A: Emergency or late-night visits may involve additional fees, which will always be communicated clearly before you confirm the booking.
For more details, see the Pricing & Estimates section and the Terms and Conditions.
We always explain expected costs before you approve any major repair work. No hidden charges.
Q: Do you provide a warranty on repairs?
A: Yes. We offer a limited warranty on repair work and replaced parts. The exact duration and conditions depend on the service provided and will be stated on your invoice.
Q: What should I do if the issue returns?
A: Contact us as soon as you notice a problem. We will review the previous job, ask a few questions, and arrange a follow-up visit if needed.
Q: Do you help with preventive maintenance?
A: Absolutely. We can suggest a maintenance schedule, recommend water filtration, and show your team simple daily and weekly checks that reduce breakdowns.
Q: Where can I learn more about caring for my machine?
A: Visit our Blog for maintenance tips and see the preventive maintenance section on the Services page.
We treat long-term reliability as seriously as urgent repairs, so you can focus on serving great coffee.
If your question is not covered in this FAQ, you can reach our team directly or send a detailed maintenance request.
Use the Contact page if you prefer to call, email, or message us, or go straight to the Booking form to request a visit.
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